Built for TikTok creator agencies

Everything you need to manage creator communications

Agency Chat gives you full control over your creator messaging — branded, auditable, and scoped to your team structure.

White-Label

Your brand, front and centre

Upload your logo, set your brand colour, and every surface — the customer panel, the creator app, email notifications, and push alerts — reflects your agency's identity. Creators never see "Agency Chat".

  • Custom logo and app icon
  • Brand colour theming across all surfaces
  • Branded push notifications
  • Agency-branded email templates

Dynamic Theming

CSS variables injected per agency session

Logo & Icon Upload

512×128 header logo, 512×512 app icon

Legal Footer Retained

"Powered by Agency Chat" for transparency

Owner / Admin

See all creators, all chats, full audit trail. Invite admins and managers.

Manager

Only see creators assigned to you. Cannot access other managers' creators or chats.

Creator

Logs in via TikTok. Only sees chats they participate in. Can request private chats.

Role-Based Access

Manager scoping, built in

The most important rule in Agency Chat: a manager never sees a creator they're not assigned to. This is enforced at the database level, the API level, the realtime layer, and the UI — four layers of defence.

  • Four-layer tenant isolation
  • Manager-scoped creator lists, chats, and audit
  • Owner/Admin see everything within their agency
  • Creators scoped to their own chats
Compliance

Full audit trail for every message

Owners and admins can search, filter, and export every message sent within their agency — including soft-deleted messages. Filter by creator, manager, chat, date range, or keyword.

  • Full-text search across all messages
  • Export to CSV or JSON
  • See deleted message content (admin view)
  • Every action logged with IP, timestamp, and actor

Audit events logged

creator.onboarded
creator.reassigned
message.sent
message.edited
message.deleted
chat.created
request.approved
audit.exported
Messaging

Real-time chat, purpose-built for agencies

Group chats, admin DMs, private creator-to-creator requests, read receipts, typing indicators, and file attachments — all in real time.

Default Group Chat

Every agency gets an auto-created group chat. All creators join on first login. Managers see only their creators' messages.

Admin DMs

Owners, admins, and managers can directly message any creator they have access to — no approval required.

Private Chat Requests

Creators can request private chats with each other. The recipient approves or declines. 7-day cooldown after a decline.

Read Receipts

Single tick for delivered, double tick for read. Know exactly when your messages have been seen.

File Attachments

Images, videos, audio, PDFs, and documents. Every file is virus-scanned before delivery.

Typing Indicators

See when someone is composing a message. Auto-stops after 5 seconds of inactivity.

Ready to streamline your creator comms?

Start a 14-day free trial. No credit card required. Set up in under 5 minutes.

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